Refund Policy – 7 Days

Thank you for choosing AL-BUQAMI for your networking and CCTV needs. We are committed to providing high-quality products and services that meet your expectations. In the event that you are not completely satisfied with your purchase, we offer a 7-days refund policy as follows:

  1. Eligibility for Refund:
  • You are eligible for a refund if you meet the following conditions:
  • You have purchased a product directly from AL-BUQAMI.
  • Your refund request is made within 7 days from the date of purchase.
  • The product or service is in its original condition, and all accessories, documentation, and packaging are included.
  1. Refund Process:
  • To initiate a refund, please contact our customer support team at info@damcctv.comor 966 50 228-8206. Please provide your order details and the reason for the refund request.
  • Our team will review your request and assess whether it meets the eligibility criteria.
  • If your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product or deactivate the service.
  1. Return of Products:
  • If you are returning a physical product, you are responsible for shipping it back to us in its original packaging and condition.
  • Ensure that the RMA number is clearly marked on the package to expedite the processing of your refund.
  • The cost of return shipping is the customer’s responsibility unless the return is due to a product defect or an error on our part.
  1. Service Deactivation:
  • If you are requesting a refund for a service, we will guide you through the deactivation process. You may be required to uninstall software or return access devices, as applicable.
  1. Refund Processing:
  • Once we receive the returned product or confirm the deactivation of the service, we will inspect it to ensure it meets the eligibility criteria.
  • If the return is approved, we will initiate the refund process.
  • Refunds will be issued to the original payment method used during the purchase.
  1. Refund Timeframe:
  • Refunds may take up to 7 Days business days to process after we receive the returned product or confirm service deactivation.
  • Please note that your financial institution may require additional time to process the refund.
  1. Exceptions:
  • Some products or services may have specific refund policies or exclusions. These will be clearly communicated at the time of purchase.
  1. Contact Us:
  • If you have any questions or need assistance with the refund process, please contact our customer support team at info@damcctv.comor 966 50 228-8206.

At AL-BUQAMI, we value your satisfaction, and we are committed to providing the best possible customer service. Thank you for choosing us for your networking and CCTV solutions.

Countries

Saudi – Arabia

Returns

Accept returns for defective products only

Exchanges

Accept exchanges